PRIVACY POLICY

Your privacy is of great importance to us and we handle and protect your data accordingly. Below, we have outlined all the ways we use your information and why it is necessary to do so. We value your security as much as we value your custom and are fully committed to preserving your privacy.

If you have any questions regarding how we use your data and the steps we take to protect your privacy, please send your query to dataprotection@reclusionism.com and we will be happy to help you.

How your information is used...

The details you provide to us are used in several ways – some not as obvious as others. We have separated each specific detail you supply to us and the ways in which they are used.

NAME AND CONTACT DETAILS

We will ask for your name, phone number and e-mail address for a multitude of reasons. This information allows us to:

  • Ensure delivery of purchase is directed to the right person.
  • Inform you of order details, delays and all other such important notices and updates via SMS or e-mail.
  • Keep you up to date on new products, services and projects via e-mail. We will only send you marketing material with your consent and you are within your right to rescind consent at any time.
  • Detect and prevent fraud enacted against either yourself or RECLUSIONISM.
  • Send location-relevant marketing material.

PAYMENT INFORMATION

This information is collected during payment transactions. It allows us to:

  • Process payment for items bought.
  • Detect and prevent fraud enacted against either yourself or RECLUSIONISM.
  • Optionally store payment information to the user’s account for a faster checkout.

NB. We only retain you security/CVV code temporarily.

Your rights

You have certain rights pertaining to your personal data. It is important to be aware of them to reduce risk to your privacy or abuse of trust with all companies. You have:

  • The right to be clearly informed about how your personal data is being used.
  • The right to unobstructed, transparent access to all personal data being held that pertains to you.
  • The right to request amendment of any inaccurate personal information held about you.
  • The right to request that any company that holds your personal information delete it or stop collecting it.
  • The right to halt direct marketing updates and messages.
  • The right to request that any company that holds your personal information transfer elements of your data to another service provider.
  • The right to complain to your data protection regulator.

COOKIES

What are cookies?

When you visit our website (or any other) for the first time, a cookie is downloaded onto your device. The next time you visit said site, your PC or mobile device checks to see if it has a cookie that is relevant (that is, one containing the site name) and sends the information contained in that cookie back to the site.

The site then ’knows’ that you have been there before. In some cases, it will direct specific content onto your screen to take account of that fact. This can be helpful to vary content according to whether this is your first visit to a site or you’re a returning browser.

Many cookies are integral to things like internet security or saved preferences on specific websites. Below is a summary of the different types of cookies used.

STRICTLY NECESSARY

These cookies are crucial to the functionality of our website. They allow users to save items to their ‘basket’ when shopping, as well as other account related necessities. Without these cookies, e-commerce would not be possible.

FUNCTIONALITY

These cookies allow users to save their preferences to our website. It means you don’t have to type out your account name, select your language or tell us your location every time you click on our site.

SECURITY

These cookies help detect and prevent fraud enacted against either yourself or RECLUSIONISM+.

ANALYTICS AND PERFORMANCE

We use these cookies to further understand how our website performs and all the ways the browser uses the site’s functions. Data such as which pages are visited the most and other analytics are collated so we can improve the overall functionality of our website.

ADVERTISING

These cookies are used to tailor ads to visitors who use our website. It means the ads you inevitably see are more relevant to you and the things you are interested in. Data such as the number of unique visitors, number of times a specific ad has been shown and the number of times a specific ad has been clicked on is collected and collated. This makes user profiles possible and means you are shown ads similar to products you have browsed. They are set by trusted third party networks.